Check our FAQ for answers to commonly asked questions. Our customer support team is available to help if you cannot find your questions answered here.

If you do not see your question answered below, please do not hesitate to email us at genotropinshopofficial@gmail.com or Call +1 (510) 603-7089 where our customer support representatives can assist you further. Alternatively, you can use the form below to create a support ticket and we will response back to you within 24 hours.


First time ordering and don't know steps to follow?

Here is a step-by-step guide in placing your order with GENOTROPIN SHOP:

1.) Shop Genotropin or Norditropin,

2.) Click on the desired product(s), choose your  quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

3.) At the “View Cart” page; you can edit your order and view shipping costs.

4.) When you “Checkout” the order, you will receive an email or with the payment instructions.


Do you charge for delivery?

Delivery charges are placed on all orders.

What exactly happens after I order?

Once your order has been placed, you might have to exercise some patience, a follow up email or text will be sent to you on how to make payment for your order.

How long will delivery take?

The tie frame depends on the geographic location of the customer. Locally based customers (USA and CANADA) will have their products within 1-2 days, while international deliveries might take up to 3-7 days.

Do I receive tracking number?

Yes, via email. That’s after your payment has been made and confirmed.

What should I do if I receive damage products or if missing?

Contact us immediately at and forward images of the damaged product to qualify for a refund.

Phone: +1 (510) 603-7089

E-mail: genotropinshopofficial@gmail.com

How do I know you guys are legit?

First of all we have years of professional experienced. Also, you can check our website and you’ll see reviews left by clients like you who choose to share their various experiences while doing business with us. 



What are the payment methods?





What happens after I make payments?

Once you’ve made payments and it’s confirmed on our end, we begin to process your order at once.

Why has my payment not been received?

If your Payment is still pending, or has not been received, this could be due to a number of reasons:

1.) We were unable to match your payment to your order when no order number is included in the notes section of your payment

2.) We have not received your payment because you have sent the payment to the incorrect email address.

3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4.) We were unable to accept the Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

What if I can find the payment details?

Contact us immediately at;

Phone: +1 (510) 603-7089

E-mail: genotropinshopofficial@gmail.com